Head of VIP

This is a fully remote position, open to applicants in Chile.

📋 Description

• Formulate a long-term VIP strategy, establish key performance indicators (KPIs), and ensure effective implementation of strategies.

• Examine player data and behaviors to uncover opportunities for revenue enhancement, upselling, cross-selling, and enhancing player retention and engagement through targeted marketing initiatives and VIP promotions.

• Create a VIP acquisition strategy that includes both online and offline efforts, and implement tactics to expand the VIP customer base.

• Cultivate strong relationships with VIP players as their primary contact, understanding their preferences, addressing issues, and offering personalized support.

• Motivate and guide VIP Account Managers, VIP Customer Support, and VIP Hospitality teams through training and mentorship.

• Collaborate with marketing, CRM, product, operations, and compliance departments.

• Prepare and oversee the departmental budget, track expenses, and optimize resource distribution.

• Deliver regular reports on VIP performance, revenue, player feedback, and key metrics.

• Communicate with senior management regarding the performance of the VIP program, updates, reports, and insights.

• Keep abreast of industry trends, competitor actions, and market dynamics to identify opportunities, best practices, and potential risks.

⛳️ Requirements

• Proven experience in a VIP management position, ideally within the iGaming sector.

• Strong comprehension of online gaming, casino offerings, and the overall iGaming ecosystem.

• Demonstrated success in managing and expanding VIP programs, enhancing player experiences, and driving revenue growth.

• Analytical mindset with robust skills in data analysis and reporting.

• Knowledge of responsible gaming practices and iGaming regulatory standards.

• Proficient in English, at least at an Upper-Intermediate level.

• Exceptional written and verbal communication and interpersonal skills.

• Excellent leadership abilities, capable of inspiring and managing a diverse team.

• Proactive and solution-focused approach.

🏝️ Benefits

• Health & Wellness Focus

• Global Medical Coverage

• Growth Opportunities

• Benefits Programs (reimbursement for gym, dental, psychological services, etc.)

• Performance-Driven Rewards

• Dynamic Work Environment