Head of VIP

This is a fully remote position, open to applicants in Chile.

📋 Description

• Create a long-term strategy for VIPs, establish key performance indicators (KPIs), and ensure effective execution of the strategy.

• Analyze player data and behavior to uncover opportunities for revenue enhancement, upselling, cross-selling, and improving player retention and engagement through focused marketing campaigns and VIP offerings.

• Formulate a VIP acquisition strategy that incorporates both online and offline initiatives to expand the VIP community.

• Cultivate strong relationships with VIP players as their primary contact, understanding their preferences, resolving issues, and providing tailored support.

• Lead and motivate the VIP Account Managers, VIP Customer Support, and VIP Hospitality teams through mentorship, training, and guidance.

• Collaborate with teams in marketing, CRM, product development, operations, and regulatory compliance.

• Prepare and oversee the departmental budget, track expenses, and optimize the allocation of resources.

• Deliver regular reports on VIP performance, revenue, player feedback, and essential metrics.

• Communicate with senior management regarding the performance of the VIP program, including updates, reports, and insights.

• Stay informed about industry trends, competitor activities, and market dynamics to spot opportunities, best practices, and potential risks.

⛳️ Requirements

• Previous experience in a VIP management position, ideally within the iGaming sector.

• Strong comprehension of online gaming, casino products, and the broader iGaming ecosystem.

• Demonstrated success in managing and expanding VIP programs, enhancing player experiences, and driving revenue growth.

• Analytical thinker with robust data analysis and reporting capabilities.

• Knowledge of responsible gaming practices and compliance with iGaming regulations.

• Proficient in English at a minimum of Upper-Intermediate level.

• Exceptional written and verbal communication skills, along with strong interpersonal abilities.

• Excellent leadership qualities with the capability to motivate and manage a diverse team.

• Proactive and solution-focused approach to challenges.

🏝️ Benefits

• Focus on Health & Wellness.

• Comprehensive Global Medical Coverage.

• Opportunities for Professional Growth.

• Benefits Programs including compensation for gym, dental, psychological services, etc.

• Rewards based on Performance.

• A Dynamic Work Environment.