Head of Market Research – AI-Native Research

This is a fully remote position, open to applicants in United States.

📋 Description

• Articulate the long-term vision for Maze's Market Research service and define the characteristics of exemplary research in an AI-driven landscape.

• Develop and refine our research methodologies encompassing qualitative, quantitative, and mixed-method studies.

• Collaborate closely with the Head of GTM to shape our service offerings, ensuring our commercial strategy is anchored in outstanding research quality.

• Continuously assess emerging AI technologies and integrate them into the research process, synthesis, and delivery.

• Build and manage the Market Research organization, creating the operational framework, delivery processes, quality benchmarks, and recruitment strategy.

• Hire, mentor, and cultivate a high-performing team of researchers as the company expands.

• Establish replicable systems that enable Maze to provide exceptional research with increased speed, consistency, and efficiency compared to traditional agencies.

• Implement quality assurance structures while maintaining methodological integrity and the flexibility that our clients anticipate.

• Act as the executive research lead on key customer projects, ensuring that each initiative yields significant business results.

• Direct study design, research methodologies, analysis, and executive storytelling for our most impactful clients.

• Collaborate with clients to comprehend complex business challenges and translate them into actionable research strategies.

• Continually enhance our delivery model informed by client feedback and market developments.

• Work closely with Product and Engineering to shape the roadmap for AI-enhanced research capabilities.

• Coordinate with Sales, Marketing, and Customer Success to ensure our research expertise permeates the client experience.

• Assist in establishing Maze as a respected authority in the market research sector through client interactions, industry events, publications, and thought leadership.

• Represent the voice of the researcher within the company, ensuring that product and commercial decisions are informed by customer insights and research excellence.

⛳️ Requirements

• Extensive experience in leading market research teams, research consulting practices, or insights organizations.

• Profound knowledge in both qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.

• Proven track record in building or scaling research organizations, practices, or service offerings.

• Strong executive presence and the capability to advise senior leaders and enterprise clients on research strategy.

• Experience in cross-functional collaboration with commercial, product, and operational teams.

🏝️ Benefits

• Health insurance with global coverage, including vision and dental: 100% of the employee premium covered.

• Complimentary access to comprehensive mental health care, unlimited virtual therapy sessions (with a professional), and 24/7 resource availability.

• Life and Disability Insurance, with 100% of the employee premium covered.

• Flexible time off policy.

• Significant equity opportunities.

• Fully sponsored company retreats by Maze.

• New MacBook (laptop) provided by Maze.

• Paid Family Leave: 16 weeks for parents at birth or adoption.

• $500/month allocated for dependent health insurance coverage.

• $1,500 remote work setup fund to create an efficient workspace.

• Flexible work schedule allowing you to control your working hours.

• Monthly Bonus.ly points awarded to recognize teamwork, dedication, and helpfulness, redeemable for gift cards and more.

• Occasional virtual social events throughout the year.

• Branded merchandise – we have exciting swag!

• An open and transparent culture that includes virtual coffee chats, bi-weekly all-hands meetings, and more.