Head of Implementation

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Supervise all facets of client integrations for our payment platform, ensuring a seamless, efficient, and timely onboarding and implementation experience for both new and existing clients.

• Direct a team of integration specialists, working in collaboration with sales, product, engineering, and customer success teams to facilitate smooth payment integration with our clients’ systems.

• Formulate and implement the client integration strategy, guaranteeing a streamlined and scalable process for onboarding and integrating new clients.

• Ensure timely and high-quality execution of integration projects while maintaining effective communication with clients throughout the entire process.

• Collaborate closely with product, engineering, and technical teams to ensure alignment between client needs and platform capabilities.

• Set and uphold best practices for API usage, data management, and payment processing integration.

• Cultivate long-lasting relationships with key clients by ensuring they experience a seamless integration process.

⛳️ Requirements

• 8+ years of experience in client-facing roles related to payment integrations, API integrations, or technical consulting, with a minimum of 3 years in a leadership capacity.

• Strong expertise in payment processing systems, APIs, and technical integrations within fintech or SaaS environments.

• Demonstrated experience leading cross-functional teams and managing complex, high-stakes integration projects.

• Experience working directly with clients, especially in a consultative or solution-oriented role, ensuring successful delivery and implementation.

• Profound understanding of payment gateways, APIs, and integration best practices.

• Familiarity with various payment methods, including credit/debit cards, ACH, mobile wallets, and international payment systems.

• Professional fluency in both English and Spanish is required.

• Strong technical knowledge in areas such as API design, web services, and cloud technologies.

• Capability to manage multiple integration projects concurrently, ensuring deadlines are met and quality is upheld.

• Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues during integration and post-launch.

• Outstanding communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

• Proven leadership and team management experience, including mentoring, performance assessment, and talent development.

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field is preferred.

🏝️ Benefits

• Vacations and additional PTO 🏝️

• Remote work from anywhere 💻

• Economic support for health insurance, internet, and cell phone line 📱🌐

• We all own DEUNA, we offer stock options 💸

• Learning and development platform 📚

• Multidisciplinary, diverse, and dynamic team 🧡

• Growth and career path 🚀