Head of Customer Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Formulate the strategic vision for the Customer Success team

• Guide a growing team tasked with the support of four SaaS solutions

• Manage the operational aspects of the department, including resource allocation and escalation handling

• Oversee the integration of newly acquired companies as part of acquisition processes

• Accountable for cross-functional projects and transformative initiatives

⛳️ Requirements

• Several years of experience in a senior or leadership capacity in Customer Success, Support, or Account Management within a SaaS organization

• Familiarity with the e-commerce landscape

• Demonstrated experience in leading remote teams

• Background in fast-paced scale-up environments

• An entrepreneurial mindset

• Strong execution capabilities and a comprehensive understanding of effective support and customer success methodologies

• Experience with integrations, internationalization, or cross-functional growth initiatives

• Proficient communication skills in both German and English

🏝️ Benefits

• 30 days of annual leave

• Fully remote work option

• Flexible working hours

• Permanent employment contract

• Company-provided hardware tailored to your preferences

• JobRad (company bike program)

• Monthly voucher selection valued at €50 via emplu

• Opportunities for professional development

• Company pension scheme

• Employee savings benefits (vermögenswirksame Leistungen)

• CSR donation budget

• Up to 3 months of remote work within the EU each year