Guest Experience Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage guest inquiries and support requests with professionalism and efficiency.

• Address booking-related challenges swiftly.

• Identify and troubleshoot issues, escalating them as necessary.

• Maintain a high standard of guest satisfaction through tailored service.

• Keep informed about GuestReady’s systems and processes.

⛳️ Requirements

• Proficiency in English and Portuguese (both written and spoken).

• Prior experience in customer service, hospitality, or related fields.

• Excellent communication abilities and capacity to handle multiple tasks.

• Comfortable with technology and digital tools.

• Strong problem-solving skills and capability to perform under pressure.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

• A positive demeanor in a dynamic, remote work environment.

🏝️ Benefits

• Fully Remote Work

• Be part of a rapidly expanding global company that is transforming the travel tech landscape.

• Collaborate with a diverse, international team.

• Opportunities for continuous learning, coaching, and career development.

• Well-being initiatives and a supportive team culture.