Government Customer Support, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to customer inquiries regarding their upgrade to a communicating meter.

• Reach out to customers for follow-up calls and to arrange appointments with technicians.

• Professionally handle complaints and claims related to service delivery, demonstrating empathy and a commitment to customer satisfaction.

⛳️ Requirements

• Bilingual – you will need to communicate with both French and English speakers in Québec, answering calls in English approximately 10% to 15% of the time.

• Availability to work 5 days per week, up to 40 hours: Monday to Friday from 8:00 a.m. to 8:30 p.m., and Saturday from 9:00 a.m. to 5:00 p.m.

• A high-speed internet connection of at least 25 MBPS and a secure, quiet workspace located within the province of Québec.

• Sales aptitude and interest: you possess strong negotiation skills and are dynamic and persistent.

• Capability to work in a computerized environment and manage multiple tasks simultaneously.

• Completion of a high school diploma or an equivalent qualification.

🏝️ Benefits

• Hourly bonus for working on Saturdays.

• Comprehensive, fully paid training program.

• Full benefits package after six months, which includes: extensive insurance (medical, dental, and life).

• Enhanced RRSP participation options.

• Preferential rates on insurance.

• Enjoy the convenience of working from home with equipment provided.