German/English Customer Support Agent

This is a fully remote position, open to applicants in Europe.

📋 Description

• You will deliver customer service for global Consumer electronics and E-commerce firms as part of a large international team.

• You will be on the front lines, interacting with customers through email, live chat, social media, and phone.

• Your role will involve calmly addressing their issues and assisting them when they require support the most.

• Additionally, you will participate in guided training to enhance your skills and provide top-notch customer support for our clients and their customers.

⛳️ Requirements

• You possess advanced proficiency in German (C1 minimum) and intermediate proficiency in English (B2 minimum).

• You have a keen interest in E-commerce, consumer electronics, and ensuring customer satisfaction.

• You are always eager to work with new technologies and products.

• You are a quick learner, proactive, and excel in troubleshooting.

• You have a dedicated and quiet workspace within your home.

• (Optional) Previous experience in a customer service environment is a plus.

🏝️ Benefits

• The opportunity to work 100% remotely, eliminating commute time and travel expenses.

• A role in a dynamic international company with ambitious gaming, e-commerce, and tech clients.

• A casual, diverse, and inclusive culture, welcoming individuals from over 80 countries and speaking more than 25 languages, where we celebrate each person's uniqueness.

• Access to innovative digital tools and extensive training, including our library of online training courses.

• A variety of learning and career development initiatives offered throughout the year.

• Engaging employee activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, among others.