German Speaking Player Support Specialist

This is a fully remote position, open to applicants in Bulgaria, +5 more countries.

📋 Description

• Serve as the main point of contact for German-speaking users with inquiries related to the Gaming & Esports platform.

• Address technical issues, billing inquiries, and account management challenges.

• Stay informed about current gaming titles, competitive esports trends, and platform enhancements.

• Moderate user interactions and maintain safety standards to create a positive and inclusive community.

• Evaluate recurring player feedback and deliver actionable insights for product and service enhancements.

• Collaborate with internal QA teams and developers to troubleshoot bugs and report technical discrepancies.

• Meet individual and team-oriented KPIs centered on resolution speed, customer satisfaction, and service excellence.

⛳️ Requirements

• Native or fluent proficiency in German (both spoken and written) is essential for this position.

• A valid EU passport is required for your relocation.

• A dedicated gamer with a genuine interest in the Gaming & Esports industry.

• Outstanding communication abilities, coupled with a patient and empathetic approach to resolving issues.

• Demonstrated capacity to quickly adapt to new software, gaming platforms, and internal systems.

• Prior experience in customer service or a comparable support role is highly beneficial.

🏝️ Benefits

• Competitive monthly salary.

• Fully paid training program.

• Health insurance coverage.

• Comprehensive relocation package (including flight, transfer, and hotel) provided for all international candidates.

• Attractive monthly performance bonus based on individual contributions.

• Opportunities for professional growth within the dynamic Bulgarian tech and gaming sector.