German-Speaking Insurance Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Respond to inquiries via phone and email in German.

• Efficiently process insurance claims and address customer concerns.

• Elevate complex cases in accordance with internal protocols.

• Handle new vehicle insurance applications.

• Administer contract modifications, transitions, and cancellations.

• Manage general correspondence and relevant documentation.

• Accurately record contracts (essential for business operations).

• Process changes of address, account updates, and SEPA mandates.

• Ensure prompt processing of incoming documents (email/post).

• Offer insurance advice and create customized proposals.

• Promote additional insurance products (liability, property, legal, etc.).

• Assist in customer onboarding (e.g., registrations for self-service portals).

• Arrange appointments for pension consultations.

⛳️ Requirements

• Proficient in German (C1+ level).

• Excellent communication skills with a customer-centric approach.

• Capability to simplify intricate insurance topics.

• Strong problem-solving abilities with an emphasis on resolving issues on the first contact.

• Exceptional attention to detail (particularly in data entry and documentation).

• Ability to manage multiple tasks across various systems in a dynamic environment.

• Proficient PC user (Windows, CRM systems, MS Office).

• Typing speed: 25 WPM with an accuracy rate of 85%.

• Minimum educational requirement: high school diploma.

🏝️ Benefits

• Performance bonus of up to 10% (based on targets).

• Relocation package (if relocating to Greece): Option 1: Full coverage of flight, hotel, and agency fees.

• Option 2: €250 allowance plus agency fees.