German-Speaking Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Addressing customer inquiries through email and other written formats — in a professional and timely manner — in German

• Effectively resolving issues, complaints, and questions with empathy

• Ensuring that every customer interaction aligns with the company's standards and brand voice

• Identifying recurring problems and bringing them to the attention of the wider team

• Maintaining accurate and up-to-date records

• Collaborating with internal teams to provide seamless customer experiences

⛳️ Requirements

• Native or fluent German speaker — this is a mandatory requirement; all customer communication is conducted in German

• Demonstrated customer service experience — you have a track record in this area and excel at it

• Exceptional written German — your communication is clear, professional, and warm; this will be evaluated during the interview

• Dependable and consistent — you reliably show up, follow through, and take ownership of your duties

• Composed under pressure and capable of managing challenging customer interactions with professionalism

• Comfortable working independently in a structured team environment from a remote location

• Available to work during CET business hours (Monday to Friday)

🏝️ Benefits

• Competitive salary (to be discussed during the interview)

• Fully remote position

• Paid annual leave

• Exposure to a dynamic and growing European consumer brand

• Supportive team culture with continuous learning opportunities

• Access to The Global Talent Co.'s extensive professional network of over 25,000 global professionals