German-speaking Customer Care Agent

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Serve as the approachable and knowledgeable point of contact for German-speaking merchants and business owners through chat, email, and phone communication;

• Take charge of customer inquiries from the initial contact to resolution — ensuring follow-up, closing the loop, and preventing any issues from being overlooked;

• Assist customers in comprehending their accounts, navigating our products, and deriving genuine value from the platform — using clear and straightforward German;

• Act as the customer’s advocate within the company, collaborating with specialized teams such as Payments Operations or Account Verification to expedite the resolution of complex cases;

• Clarify technical or financial subjects, including payment flows, fees, or account status, in an easily understandable manner, free of jargon;

• Convey patterns and insights gathered from customer interactions to the broader team to foster our improvement.

⛳️ Requirements

• Proficiency in German and a strong command of English, both written and spoken;

• A minimum of 1–2 years' experience in a customer-facing position — experience in a call center, BPO, or support environment is beneficial;

• Capability to articulate technical or financial concepts in a straightforward and friendly manner — simplifying complexity is your strength;

• A calm and composed demeanor during busy or complicated situations, with a genuine passion for assisting others;

• Comfort in utilizing digital tools and systems, with a keen attention to detail;

• An interest in fintech, payment systems, or business technology — prior experience with payment systems or POS solutions is a significant advantage;

• Flexibility — myPOS operates at a rapid pace, and you view change as an opportunity rather than a disruption.

🏝️ Benefits

• Attractive compensation package;

• 25 days of annual paid leave, plus an additional day for each year of service, up to 30 days;

• Comprehensive “Luxury” health insurance package, including dental and optical coverage;

• Meal vouchers amounting to 102.26 EUR per month;

• Fully covered Multisport card;

• Complimentary coffee, snacks, and beverages at the office.