German Online Content Moderator

This is a fully remote position, open to applicants in Malta.

📋 Description

• Observe and assess user-generated content (such as sales advertisements).

• Address customer queries on all aspects of the online marketplace, maintaining a positive, empathetic, and professional demeanor.

• Adhere to established communication protocols and policies.

• Assess situations and make decisions based on outlined policies and guidelines.

⛳️ Requirements

• Previous experience is not mandatory, although some background in customer service would be advantageous.

• Candidates should possess strong computer skills and demonstrate the ability to learn new software tools.

• Excellent communication abilities are essential, along with robust analytical, decision-making skills, and attention to detail.

• Proficiency in the German language (advanced/proficient) and conversational English skills are required.

• A professional approach is necessary, with punctuality, the capacity to work independently, meet deadlines, and follow procedures and instructions.

• A genuine enthusiasm for making a positive impact is desired.

• Flexibility in working hours is important.

🏝️ Benefits

• Salary: 21.1K euros gross per year.

• Opportunity to work from home.

• Option to extend leave while working remotely from abroad (up to 2 weeks).

• Team Performance Bonus awarded biannually, contingent on team performance.

• Opportunities for development and career advancement.

• Complimentary transportation to the office from certain locations in Malta.

• Free Private Health Insurance coverage (after the probation period).

• Annual free eye examination.

• Discounts available for Gym Membership and Taxi Services.

• Free English language course.

• Work from home allowance.