Gaming Customer Service, Team Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address player inquiries swiftly regarding gameplay, features, and technical concerns.

• Assist players in troubleshooting issues related to accounts, payments, and gameplay.

• Provide guidance on rules, strategies, and current promotions.

• Document and monitor interactions using our support platform.

• Refer complex issues to development and QA teams when necessary.

• Identify and report recurring player feedback trends to enhance the product.

⛳️ Requirements

• Minimum of 2 years of customer service experience (experience in the gaming industry is a plus).

• Exceptional written and verbal communication skills in English.

• Strong problem-solving abilities and the capacity to maintain composure under pressure.

• Willingness to work rotating shifts, including nights, weekends, and holidays (24/7 support coverage).

• Basic knowledge of CRM or customer support tools.

🏝️ Benefits

• No fixed employee benefits.

• ₱5,000 training allowance for the first month.

• Night shift differential of up to ₱500 per day.

• Equipment provided.