Front-End Customer Ambassador, Call Center, Benefits Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect confidential health information from clients

• Resolve user issues and offer effective solutions

• Manage TRICARE premium payments and various payment methods

• Inform beneficiaries about healthcare plan choices, coverage details, and eligibility

• Keep accurate records of customer interactions

⛳️ Requirements

• High school diploma or equivalent is mandatory

• 2-3 years of customer service experience in a healthcare or medical plan setting is required

• 1-2 years of experience in a high-volume call center environment is essential

• Familiarity with TRICARE programs and premium payment processing is highly preferred

• Proficient in Microsoft Office Suite and CRM software

🏝️ Benefits

• Comprehensive and competitive benefits package

• Health insurance

• Retirement planning assistance

• Personal growth opportunities

• Paid time off