Freelancer – Inbound Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Diverse projects: Engage in innovative customer service initiatives for exciting clients.

• Flexibility: You will work from your preferred location.

• Autonomy: You have the freedom to design your workday as you see fit.

• Inbound communication: Handle inquiries through both phone and written correspondence.

• Solution-oriented approach: Address customer queries, resolve issues, and ensure a positive customer experience.

• Professional support: You will be the primary point of contact for customers and collaborate closely with internal teams.

⛳️ Requirements

• Location: You reside in a EU country and have a registered business with a VAT ID.

• Customer service experience: You have previously worked as an agent or in a similar capacity.

• Language proficiency: You speak and write German at a C1 or C2 level.

• Strong communication skills: You present a friendly demeanor, work solution-oriented, and express yourself clearly in both spoken and written forms.

• Basic technical knowledge: You are proficient with common tools and systems, such as CRM or ticketing systems.

• Freelancer status: You are officially registered as a freelancer and eligible to work within the EU.

🏝️ Benefits

• Partnership on equal footing: We offer you exciting projects and a long-term collaboration.

• Fair compensation: Transparent and adjusted to the extent of your involvement.

• Support: You will be part of a motivated network that provides guidance and assistance.