Freelancer, Bicycle & E-Bike Customer Service

This is a fully remote position, open to applicants in Europe.

📋 Description

• Exciting opportunity: You will assist customers of an innovative company within the bicycle sector.

• Flexibility: Work from your preferred location – all you require is a dedicated workspace and a stable internet connection.

• Independence: As a freelancer, you have the freedom to design your workday and operate autonomously.

• Inbound customer support: Address both phone and written inquiries from customers regarding bicycles, e-bikes, orders, repairs, and services.

• Solution-focused approach: You will competently respond to customer queries, identify suitable solutions, and ensure a positive customer experience.

• Service-oriented communication: You will serve as the primary contact for customers and collaborate closely with internal teams.

⛳️ Requirements

• Location: You must reside in an EU country (excluding Germany) and possess a registered business with a VAT ID.

• Customer service experience: Ideally, you have previous experience in telephone or written customer support.

• Language proficiency: You are fluent in German at C1 or C2 level; English proficiency is a plus but not mandatory.

• Strong communication skills: A friendly demeanor, high service orientation, and a solution-oriented mindset are essential.

• Basic technical skills: Proficient use of standard PC applications and CRM or ticketing systems is required.

• Freelancer status: You must be officially registered as a freelancer and eligible to work within the EU.

🏝️ Benefits

• Equal partnership: We provide a long-term project with dependable collaboration.

• Fair compensation: Transparent, reliable remuneration that reflects your contribution.

• Support: You will join a motivated network and receive structured onboarding and assistance from our team.