Fraud Call Center Representative

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Handle incoming calls from customers concerning account inquiries, transactions, and fraud-related issues.

• Detect and address potential fraud using training, account information, and internal resources.

• Manage fraud claims and disputes according to client protocols.

• Provide clear explanations of account problems and resolutions in a professional and empathetic manner.

• Carry out investigations meticulously, ensuring all actions and conversations are documented.

⛳️ Requirements

• Must be at least 18 years of age and hold a High School Diploma or equivalent.

• Must have a minimum of 6 months experience in Customer Service, Call Center, or Dispatch roles.

• Successfully complete a background check, credit check, and security fingerprinting.

• Proficient in using computers and Windows applications.

• Excellent communicator with strong written and verbal communication abilities.

• Capable of navigating multiple systems in a fast-paced setting.

🏝️ Benefits

• Work From Home

• Paid Training

• Competitive Pay

• Night differential: $1.50 per hour for hours worked between 6pm to 6am AST

• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)

• Incentive Plan: Potential to earn up to an additional $350 per month

• Full Benefits: Comprehensive benefit options, including health insurance, retirement savings plan, paid holidays, PTO