Fraud Analyst – Client Experience and Conduct Group

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Perform comprehensive reviews of post-transaction activities related to suspected fraud cases (e.g., account takeover, identity theft).

• Utilize basic SQL or visualization tools to analyze case-level data, identify emerging fraud patterns, and suggest hypotheses for rule improvements to the strategy team.

• Extract, summarize, and present key fraud metrics such as loss trends, alert volumes, and operational bottlenecks through dashboards or scheduled reporting.

• Maintain Management Information Systems (MIS) for the Financial Planning & Insights (FP&I) department of the bank in accordance with regulatory and group standards.

• Review and scrutinize system/database logs of Mashreq Pakistan Systems for instances of fraud.

• Compile daily trends across various systems, including but not limited to EFM Systems and Tickets.

• Develop dashboards for EFM, ticketing systems, and Transaction Monitoring to assess associated risks.

• Conduct in-depth analysis in key areas to facilitate process automation.

• Analyze data for rule establishment aimed at minimizing or mitigating fraud risk through the effective use of fraud detection tools.

• Serve as a backup for the Transaction Monitoring system for fraud detection when necessary.

⛳️ Requirements

• Bachelor's degree (4 years), preferably in Computer Science.

• Proficient in data science and machine learning methodologies.

• At least 1 year of experience in fraud detection, risk management, payments, or a related field (preferably in fintech, banking, or e-commerce).

• Capable of writing basic SQL queries or using dashboards (Power BI) for case-level analysis extraction and interpretation.

• Strong analytical and investigative skills with a keen attention to detail.

• Familiarity with regulatory requirements.

• Ability to think critically and operate effectively in a fast-paced, high-growth environment.

• Excellent written and verbal communication abilities.

• Comfortable working in a dynamic, execution-focused atmosphere.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working hours and the option for remote work.