FlexFund Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Offer assistance to clients by addressing their questions and guiding them through various processes.

• Evaluate incoming requests to identify the most effective and suitable solutions.

• Oversee order workflows from initiation to completion, ensuring timely processing and appropriate handling.

• Verify the accuracy of order information across internal systems.

• Identify, assess, and report on system bugs or operational challenges based on daily workflow observations.

• Ensure proper documentation and prompt escalation of system bugs or operational issues.

• Communicate efficiently with clients and internal teams to resolve order-related issues.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or technical support (preferred).

• Strong attention to detail with a high degree of accuracy in data entry.

• Capability to thrive in a fast-paced environment and meet strict deadlines.

• Strong multitasking and time management abilities.

• Proficient in technology with the ability to navigate various systems (CRM, reporting tools, etc.).

• Experience collaborating with global and/or US-based business teams.

• Exceptional written and verbal communication skills in English.

• A designated quiet workspace.

• An internet connection with a minimum of 30 Mbps download and 10 Mbps upload speeds.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work hours and the option to work remotely.

• Access to health and wellness programs.