Field Specialist I, Advanced CIP

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Configure, install, troubleshoot, maintain networks, and train users on a diverse range of products and services.

• Provide consulting and strategic professional support to address high-end product and recurring issues.

• Lead technical initiatives and share problem-solving techniques while guiding others through processes.

• Identify opportunities to enhance the utilization of Ricoh equipment, supplies, and services.

• Assemble, adjust, maintain, and share expertise regarding product and equipment operations.

• Advocate for Ricoh support functions and offerings while managing customer requirements.

• Effectively manage personal time and schedule while assisting with the coordination of multiple solutions.

• Foster productive relationships with customers and Ricoh personnel.

• Implement workload management and call-handling procedures.

• Conduct customer training, observe equipment and workflow, and deliver solution presentations.

• Achieve response-time, repair-time, quality, productivity, and cost-control objectives.

• Complete administrative tasks, logs, processes, reports, and maintain tracking-system records.

• Maintain assigned vehicle stock or customer on-site inventory.

• Engage in Ricoh Extra Value program opportunities and perform other assigned responsibilities.

⛳️ Requirements

• Possess a valid state driver's license and meet minimum auto insurance coverage as per Ricoh policy for positions requiring extensive personal vehicle use.

• High school diploma is required.

• Desired experience includes classes or knowledge in computer, electronics, mechanics, basic networking, basic connectivity, and printing software applications.

• Meet the criteria for the Technology Services Training Role Inventory and Certification Program for the designated role.

• Demonstrate advanced technology skills for independent work.

• Proficient in the advanced use of Microsoft Office applications.

• Skilled in using computers, mobile technology, and associated applications or systems.

• Exhibit advanced multitasking and prioritization abilities.

• Possess strong organizational, interpersonal, and verbal communication skills.

• Capable of identifying problems, opportunities, and solutions.

• Able to handle highly confidential information with discretion.

• Skilled in resolving conflicts and overcoming technical, customer, and logistical challenges.

• Willingness to travel extensively by automobile or on foot between customer locations; outdoor work in varied weather conditions may be necessary.

• Occasional overnight travel may be required.

• Ability to move wheeled objects weighing up to 400 pounds and lift and carry up to 50 pounds.

• Frequent stooping, bending, squatting, kneeling, using ladders, and dexterity with calculators, keyboards, and hand tools.

• Availability for shift work, overtime, standby, and/or on-call duties may be required.

🏝️ Benefits

• Options for medical, dental, life, and disability insurance.

• Retirement Savings Plan (401K).

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Tuition assistance programs for team members.

• Paid vacation time.

• Paid holidays each year.

• Additional benefits that promote health, wellness, and both personal and professional development.