Field Service Technician

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver field service assistance, offering troubleshooting and diagnostic support.

• Perform onsite repairs and assist with maintenance tasks.

• Prepare detailed service reports.

• Engage and collaborate with mechanics, technicians, and engineers.

• Provide remote technical assistance.

• Contribute to the enhancement of diagnostic tools.

• Thoroughly document diagnostic processes and repair actions.

• Recognize and report quality issues.

• Write, translate, and review service bulletins or instructions.

⛳️ Requirements

• Advanced studies in automotive or motorcycle fields: Mechanical or Electrical, with a minimum of 5 years of relevant field experience.

• Native French speaker, with proficiency in English.

• Certification to work with high-voltage systems is an advantage.

• Skilled in computer applications, including Microsoft Office and Atlassian platforms.

• Experienced in using industry-standard electronic testing devices, instruments, and tools.

• Comprehensive knowledge of motorcycles, automobiles, or electric vehicles is highly advantageous.

• Strong interpersonal and communication skills, with proficiency in both verbal and written English.

• Practical and hands-on approach to tasks.

• Customer-focused and service-oriented mindset.

• Solid technical and electrical skills.

• Basic mechanical and motorcycle repair skills are essential.

🏝️ Benefits

• Service reports and feedback to enhance training programs.

• Technical training provided to dealers.