Field Service Support Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver exceptional customer service while conducting in-home installations, servicing, and retrieving Lifeline personal emergency response equipment along with other Home Monitoring devices.

• Tailor training sessions to accommodate subscribers' needs, ensuring to speak slowly and clearly when required.

• Inform and train subscribers and caregivers about various products and services.

• Process Lifeline work orders related to installation, training, customer service, or equipment retrieval.

• Execute work-order tasks on the designated date and within established timeframes.

• Arrange service and retrieval appointments with subscribers or caregivers.

• Help subscribers and caregivers become familiar with Lifeline equipment and services.

• Communicate the status of work orders and any issues in accordance with established protocols.

• Oversee and maintain equipment inventory.

• Accurately and promptly submit Care Plan Agreements along with other necessary documents and reports.

• Provide constructive feedback and suggestions for management to foster continuous improvement.

• Manage occasional emergency service appointments during evenings and weekends.

⛳️ Requirements

• Experience in-home settings, such as with utility companies or as a home health worker, is advantageous.

• Proficiency in operating basic machinery, including fax machines and PCs.

• Manual dexterity to install hardware effectively.

• Fundamental understanding of communications and electronic devices, including laptops, cell phones, and online business applications.

• A caring, compassionate, and patient attitude when interacting with senior citizens.

• Strong organizational and prioritization skills to manage multiple tasks.

• Capability to follow detailed installation instructions step-by-step.

• Possession of a valid driver's license.

• Willingness and ability to travel locally up to 75% within a 100-mile radius.

• Adherence to company uniform and dress code policies.

• Ability to lift up to 40 pounds.

• Capability to climb stairs as needed.

🏝️ Benefits

• Additional earnings for each installation completed, along with other services performed weekly.

• Eligibility for mileage reimbursement.

• Flexible scheduling to accommodate customer needs.

• Options to work either full-time or part-time.

• Potential for a secondary income or a schedule that supports other personal interests.