Field Service Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute on-site and/or assist with remote installations of CoolIT products.

• Carry out preventative and corrective maintenance on direct liquid cooling (DLC) systems.

• Interpret and analyze blueprints and technical drawings as necessary.

• Provide technical assistance to ASP or End-User on-site technicians, including those overseeing Tier 3 and 4 data centers.

• Offer consultation on Plumbing and HVAC to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production).

• Cultivate subject matter expertise in CoolIT’s product offerings.

• Conduct training sessions for customers, service technicians, and internal staff (both in-person and remotely).

• Adhere to established service protocols to diagnose and resolve issues, collaborating with Authorized Service Providers as needed.

• Ensure adherence to relevant environmental, health, and safety standards.

• Maintain precise service documentation, including reports and system testing records.

• Organize and coordinate field service visits with end-users and Authorized Service Providers.

• Assist the Project Engineering team by obtaining and securing accurate quotations from Authorized Service Providers.

⛳️ Requirements

• At least 3 years of experience in a Service Specialist or comparable technical role with a robust understanding of project workflows and project management capabilities.

• Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting, etc.) preferred, with substantial expertise in hydronics.

• In-depth knowledge of Technical Cooling System Loops, including various loop configurations.

• Experience in mission-critical environments is mandatory.

• Proficiency with various pipe materials and joining techniques: plastic fusion, Victaulic piping, and relevant clamping and torquing requirements.

• Competent in Microsoft Office Suite (Word, Outlook, Excel); capable of documenting work according to established protocols.

• Excellent professional communication skills—both verbal and written (in English).

• Must possess a valid RealID compliant driver’s license with a clean driving record and a valid passport (eligible for international travel and security checks).

• Physically capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in an appropriate home setup.

• Willing to travel up to 65% internationally (subject to restrictions).

🏝️ Benefits

• Vacation and flexible days, along with paid company-wide shutdown during the holiday season.

• Comprehensive benefits package including Dental, Drugs, Optical, Paramedical, and Health Spending.

• These costs are covered by CoolIT and take effect from your first day.

• Dress for your day – enjoy a casual yet professional workplace attire.

• Retention rewards such as “The Big Coffee Break,” which recognizes tenure with additional vacation time and a monetary bonus.

• Employee ownership program.