Field Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the logistics and replenishment of orthopedic bracing products at designated accounts.

• Manage inventory levels, including transfers and reconciliations.

• Identify and process expired, damaged, or unsellable items.

• Offer support in inventory management, encompassing product orders and returns.

• Keep customers informed about order updates and estimated delivery timelines.

• Assist in order fulfillment and guarantee that account documentation is thorough and precise.

• Maintain product displays, storage areas, and inventory locations according to Breg standards.

• Provide on-site assistance during product recalls, audits, and field communication initiatives.

• Conduct accurate and timely inventory counts.

• Prepare, compile, and submit insurance billing documentation.

• Review pending claims, gather missing information, and address documentation deficiencies.

• Utilize PowerBI, Breg Vision, and Breg Claims System to enhance operations and billing results.

• Adhere to Breg policies, standard operating procedures (SOPs), HIPAA, FDA regulations, and relevant healthcare laws.

• Collaborate with the Solution Team, Sales, and Field Operations to resolve account-related issues.

• Generate daily, weekly, and monthly reports for management and accounts.

• Analyze data trends to pinpoint process or performance enhancements.

• Uphold professionalism, confidentiality, and accuracy in all interactions.

• Foster Breg’s culture through storytelling, focused feedback, and recognition.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An Associate’s degree in Healthcare Administration, Logistics, Supply Chain Management, or a related field is preferred.

• At least 1 year of experience in customer service, inventory, supply chain, or a similar service-oriented position is required.

• Proficiency in computer applications, including web browsing, Microsoft Outlook, Word, Excel, and Teams.

• Capability to learn new software and systems.

• A passion for innovation and commitment to Breg’s mission.

• Flexibility in start/end times outside of standard business hours (8:00 a.m.–5:00 p.m.) may be necessary.

• Availability for on-call hours, which may include nights and weekends.

• Willingness to travel domestically up to 80%; limited out-of-state travel of 5%.

• Must currently possess authorization to work in the United States on a full-time basis.

• Breg does not sponsor applicants for work visas.

🏝️ Benefits

• Comprehensive medical, dental, vision, disability, and life insurance, effective on the first of the month following hire.

• Paid Time Off (PTO).

• Company-paid holidays.

• Opportunities for professional growth.

• A diverse and inclusive work environment.

• Variable compensation plan with an annual target of $2,000, paid quarterly.