Field Service Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Lead, mentor, and cultivate a team of field service technicians to achieve performance targets.

• Promote a culture of continuous improvement, high performance, and a customer-focused approach within the field service team.

• Oversee the recruitment, training, and professional growth of staff to ensure excellence in technical skills and customer service.

• Ensure the effective and efficient delivery of field services, which include installation, maintenance, troubleshooting, and repairs for PerkinElmer's products.

• Implement strategies to enhance response times, service quality, and overall customer satisfaction.

• Tackle complex customer issues promptly, maintaining the highest standards of service delivery.

• Manage the field service budget, ensuring resources are allocated efficiently.

• Optimize and implement field service processes and workflows to boost productivity and minimize operational costs.

• Collaborate with cross-functional teams, including product management, sales, and support, to ensure smooth execution of service contracts and maintenance programs.

• Develop and execute strategies to enhance the growth and performance of the field service function in alignment with company goals.

• Analyze field service performance metrics and provide regular updates to senior management, offering actionable insights for service delivery improvement.

• Ensure adherence to all relevant industry regulations, safety standards, and company policies.

⛳️ Requirements

• Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is an advantage).

• Minimum of 5+ years of experience in field service management, with a demonstrated history of successfully leading a team of field service engineers or technicians.

• Strong comprehension of service delivery in a technical setting, ideally within the healthcare, life sciences, or similar sectors.

• Proven experience in managing complex service operations, customer relationships, and cross-functional teamwork.

• Strong leadership skills, with an emphasis on team development, motivation, and performance management.

• Outstanding communication, problem-solving, and interpersonal skills.

• Capability to develop and manage budgets, timelines, and operational objectives.

• In-depth knowledge of service management software and tools.

• Willingness to travel as necessary to meet customer needs and oversee field operations.

🏝️ Benefits

• Professional development opportunities