Field Service Engineer – Southern Germany, Munich, Stuttgart

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, configure, and maintain equipment solutions at customer facilities.

• Be a creative problem solver capable of identifying, analyzing, maintaining, and repairing complex mechanical equipment.

• Address challenging customer inquiries regarding product features.

• Conduct start-up testing and deliver customer training on product capabilities, features, and general maintenance.

• Establish and nurture strong, trust-based relationships with customers.

• Collaborate closely with other team members to ensure exceptional customer service.

• Ensure the execution of defined service and installation calls for assigned customers to meet goals.

• Assist in managing customer installation projects.

• Provide on-site installation, validation, and commissioning of Automatic Packaging Solutions Systems.

• Engage in hands-on troubleshooting, service, and repairs, including upgrades and modifications.

• Deliver on-site training to customers.

• Schedule tasks at customer job sites.

• Quickly and effectively troubleshoot issues using technical drawings and documentation.

• Perform routine maintenance and emergency services as needed.

• Commit to continuous learning, including customer operational processes, packaging designs, and technical specifications.

• Manage support requests and issue resolution.

• Oversee spare parts management for end customers.

• Stay informed of industry and market trends.

• Handle documentation, reporting, and administrative tasks related to project installations and preventative maintenance.

• Perform basic clerical and administrative duties such as emails, expense reports, travel arrangements, and technical reports.

• Communicate responsively and productively with company and customer personnel.

• Comply with all company and local customer safety requirements and protocols.

• Work towards achieving set performance KPIs.

⛳️ Requirements

• Bachelor’s degree or technical education, or at least 3 years of experience in troubleshooting electrical and mechanical equipment.

• Strong diagnostic and problem-solving abilities with a customer-first approach.

• Proficient in using mechanical and electrical hand tools; capable of reading technical schematics and wiring diagrams.

• Detail-oriented and resilient under stress.

• Excellent communication and collaboration skills.

• Flexible and adaptable to change.

• Comfortable working independently while managing time with minimal supervision.

• Customer service-oriented with the capacity to manage multiple tasks and priorities.

• Innovative, self-assured in decision-making, and possesses a hands-on mentality.

• Positive attitude and ability to learn quickly in a fast-paced environment.

• Familiarity with Microsoft Office; experience with reporting tools or service software is a plus.

• Fluent in English and the local language, both spoken and written.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) retirement plan.

• Paid Time Off.

• Health Savings and Flexible Spending Accounts (HSA/FSA).

• Life and disability insurance.

• Access to an Employee Assistance Program (EAP) to support your overall well-being.