Field Service Engineer – Level III

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver on-site assessments, maintenance, and repair solutions for Upright CT and Patient Positioning devices, along with additional products.

• Collaborate with key customer representatives regarding equipment-related matters.

• Ensure primary customer satisfaction.

• Maintain communication with customers to guarantee issue resolution and appropriate follow-up.

• Stay updated on administrative duties such as managing customer service reports and internal service documentation.

• Recognize sales opportunities and relay this information to the sales department.

• Function as a team member to provide effective and economical service delivery.

• Complete all administrative responsibilities punctually.

• Train and support fellow Field Engineers in advanced and intricate troubleshooting techniques.

⛳️ Requirements

• A degree or equivalent qualification in an engineering field (Electronics, Mechatronics, Software, etc.) is preferred.

• An Associate’s degree, technical/vocational training, military experience with electronics, or relevant industry experience is acceptable.

• A solid understanding of service operations.

• Strong external customer-facing skills.

• Demonstrated experience in maintaining complex electro-mechanical systems.

• Familiarity with medical equipment such as Linear accelerators, MRI, CT, or similar modalities is advantageous.

• Exceptional troubleshooting abilities.

• Proficient in MS Office applications – Word, Excel, PowerPoint.

• Experience with Salesforce is a plus.

• A valid driver’s license is mandatory.

• Willingness to travel internationally.

🏝️ Benefits

• No specific benefits mentioned.