Field Service Engineer – Leinster

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver technical assistance on laboratory equipment, which includes installation, preventive maintenance, repairs, and validation.

• Actively manage customer relationships with a focus on effective communication and ensuring customer satisfaction.

• Oversee the seamless execution of the technical service portfolio for the designated customer base.

• Provide cross-training to team members in specific areas of expertise.

• Offer effective after-sales service to guarantee customer satisfaction.

• Address technical inquiries and resolve issues.

• Generate leads for sales and service revenue in the field.

• Investigate malfunctions and develop solutions.

• Establish personal objectives in collaboration with the Department Manager.

⛳️ Requirements

• At least ONC or HNC level or higher in Electronics, Mechatronics, or a related technical field, or equivalent qualifications.

• A minimum of 2-3 years of experience in repairing industrial electronic equipment.

• Accredited calibration experience is highly preferred.

• Strong background in a field service or technical support role within a high-value electrical capital equipment setting.

• Experience in the electrical and electronic sectors, including pharmaceuticals, medical, and laboratory equipment.

• Exceptional communication and customer-facing abilities.

• Willingness to travel to various client locations.

• Proficient technical writing skills.

• Knowledge in electronic measurement, science, and statistics.

• IT literate, with proficiency in MS Office Suite, Lotus Notes, and SAP C4C.

• Possession of a full clean driving license.

🏝️ Benefits

• Competitive salary.

• Performance-driven bonus plan.

• 25 days of annual leave.

• Company car and fuel card.

• Company pension scheme.