Field Service Engineer, Bulk Elemental Analysis

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Install, maintain, troubleshoot, and repair intricate analytical and scientific instruments.

• Deliver outstanding customer service in research, industrial, and healthcare environments.

• Engage with cutting-edge technology to foster scientific progress and innovation.

• Collaborate with international teams.

⛳️ Requirements

• Advanced Degree with no prior experience necessary, or a Bachelor's Degree accompanied by 2 years of practical technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred Fields of Study include Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Additional relevant certifications are a plus.

• Strong skills in electronics and mechanical troubleshooting, with the ability to diagnose issues at the component level.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent customer service and communication skills, both written and verbal.

• Strong organizational skills and effective time management abilities.

• Proficient in the Microsoft Office suite and service management software.

• Competence in reading and interpreting technical documentation and schematics.

• Valid driver's license and willingness to travel up to 50-75% within the assigned territory.

• Physical capability to lift up to 50 lbs and work in diverse laboratory settings.

• Proficiency in English is required; knowledge of additional languages is advantageous.

• Strong problem-solving skills and the ability to work independently.

• Commitment to safety protocols and quality standards.

• Ability to respond promptly to customer needs.

• Capability to effectively train and assist customers in operating equipment.

• Experience in documenting service activities and generating detailed reports.

• Proven track record in achieving customer satisfaction goals.

🏝️ Benefits

• Opportunities for professional development.