Field Service Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Ensure that machines operate in line with customer expectations.

• Address machine issues in the field within a suitable timeframe and guarantee swift resolution.

• When immediate solutions are unavailable, keep the customer well-informed about the strategy and possible costs.

• Engage in problem-solving to enhance operational or mechanical efficiency.

• Diagnose machine problems and/or performance issues until resolved.

• Conduct preventative maintenance, including pre-season and post-season servicing of machines.

• Execute the complete removal and installation of mechanical components such as shafts, bearings, belts, and motors.

• Collaborate with engineering and/or research and development teams to refine work instructions.

⛳️ Requirements

• A relevant university degree such as a Bachelor of Mechatronics Engineering, Mechanical Engineering, or a related field is preferred.

• Over 5 years of experience as a field service engineer or equivalent educational background.

• Proficient in reading and interpreting electrical schematics.

• Familiarity with electronics, electrical assembly, and wiring is essential.

• Competent in using PCs and the MS Office suite.

• Ability to read, analyze, and interpret technical procedures and/or government regulations.

• Exceptional customer service skills are required.

• Proficiency in both written and verbal English and Hindi is essential.

🏝️ Benefits

• Enjoy a birthday leave – take a day off on us!

• Onsite car parking available.

• Global career opportunities, with a strong history of internal promotions.

• Professional training and development: We are dedicated to helping our people succeed.

• Superannuation employer contributions are paid in addition to the base salary.