
Field Service Engineer
Posted May 19

Posted May 19
This is a fully remote position, open to applicants in India.
• Ensure that machines operate in line with customer expectations.
• Address machine issues in the field within a suitable timeframe and guarantee swift resolution.
• When immediate solutions are unavailable, keep the customer well-informed about the strategy and possible costs.
• Engage in problem-solving to enhance operational or mechanical efficiency.
• Diagnose machine problems and/or performance issues until resolved.
• Conduct preventative maintenance, including pre-season and post-season servicing of machines.
• Execute the complete removal and installation of mechanical components such as shafts, bearings, belts, and motors.
• Collaborate with engineering and/or research and development teams to refine work instructions.
• A relevant university degree such as a Bachelor of Mechatronics Engineering, Mechanical Engineering, or a related field is preferred.
• Over 5 years of experience as a field service engineer or equivalent educational background.
• Proficient in reading and interpreting electrical schematics.
• Familiarity with electronics, electrical assembly, and wiring is essential.
• Competent in using PCs and the MS Office suite.
• Ability to read, analyze, and interpret technical procedures and/or government regulations.
• Exceptional customer service skills are required.
• Proficiency in both written and verbal English and Hindi is essential.
• Enjoy a birthday leave – take a day off on us!
• Onsite car parking available.
• Global career opportunities, with a strong history of internal promotions.
• Professional training and development: We are dedicated to helping our people succeed.
• Superannuation employer contributions are paid in addition to the base salary.
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