Field Service Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and direct customers in the implementation of field installations of the company’s products.

• Offer technical support and training to customers regarding the installation, operation, troubleshooting, part identification, and repair of Flow equipment, both on-site and through E-mail, telephone, fax, etc.

• Generate precise and comprehensive technical reports.

• Aid in the upkeep of relevant technical documentation.

• Work overtime as required, which may occasionally include weekends according to company policy.

• Assist customer service by identifying parts needed by customers.

• Foster and maintain strong relationships with our distributors and customers, acting as a liaison between them and Flow.

• Regularly visit customer sites to assess product performance and evaluate customer maintenance practices.

• Collaborate with engineering and other departments to address design issues and trend failures; may propose changes and enhancements to products.

• Recommend and compile a list of consumables and spare parts for customers to ensure the proper maintenance of company products and to stimulate Aftermarket business.

⛳️ Requirements

• Diploma or degree in Electrical, Electronics, Robotics, Mechanical Engineering, or Mechatronics.

• At least 3 to 5 years of recent experience in service roles related to Robotics, Motion Control Systems, CNC machine tools, or other pertinent capital equipment.

• Proficiency in CNC programming.

• In-depth knowledge of the company's products.

• Required strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills.

• General diagnostic and troubleshooting abilities.

• Capability to make independent judgments to analyze and resolve technical issues.

• Familiarity with Windows, Word, Excel, and CAM software.

• Exceptional interpersonal skills and the ability to professionally navigate and resolve high-pressure situations.

• Strong written and verbal communication skills in English.

• A positive attitude, initiative, and reliability.

• Proven ability for innovative and creative thinking.

• Good organizational abilities.

• Capacity to work autonomously with minimal supervision.

• Quick to learn about company products and parts.

• Willingness to travel to customer locations, which may involve international travel.

🏝️ Benefits

• N/A