Field Service Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Deliver exceptional customer support through on-site installation, maintenance, and repair of MKS equipment and systems.

• Ensure optimal operation of our equipment.

• Offer foundational operational training to customers.

• Comply with Field Service protocols and strive for operational excellence.

• Act as the company's representative with customers on both administrative and technical issues for assigned projects.

• Assist Sales by leveraging in-depth technical expertise and knowledge.

• Oversee and address technical escalations in collaboration with management and HQ Product teams.

• Respond with urgency and professionalism to guarantee customer satisfaction and success.

⛳️ Requirements

• Bachelor's degree in Mechanical, Electronics, or Control Engineering.

• At least 5 years of relevant experience in the Semiconductor industry; or a suitable combination of education and experience.

• Strong communication and documentation skills in both Japanese and English.

• Capability to work independently.

• Robust analytical, business, and interpersonal skills.

• Self-motivated with a proactive attitude towards problem-solving.

• Ability to thrive in a fast-paced, rapidly evolving high-tech environment.

• Proficiency in Chinese is advantageous (but not required).

🏝️ Benefits

• Opportunities for formal training.

• Educational support.

• Reasonable accommodations for individuals with disabilities.