Field Service Engineer

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Responsible for maintaining all models related to a specific modality in the designated area.

• Conducts total system-level troubleshooting for intricate multi-symptom issues.

• Engages daily with doctors and technicians regarding equipment status matters.

• Ensures customer satisfaction for primary clients.

• Assists in training others when necessary; recognizes sales opportunities and communicates them to the account team.

• Aids in the growth and strategic direction of the business within their geographic area.

• Manages warranty and PMS contract cost control.

• Completes all administrative tasks punctually.

• Guarantees the timely completion of FMIs and PMS inspection documentation for assigned accounts.

• Takes a leading role in complex and multifunctional rooms.

• Shares industry best practices.

• Maintains effective quality systems and programs that comply with ISO 9001 standards.

• Exhibits strong customer service skills.

• Consistently adopts a positive approach towards customers.

• Completes all QA/EHS training on time.

• Identifies and promptly reports any quality or compliance concerns.

⛳️ Requirements

• Bachelor’s degree in Electrical & Electronics Engineering or Biomedical Engineering.

• Possesses technical analytical skills.

• A minimum of 2 years of Field Services experience is required.

• Holds comprehensive knowledge of a specific modality or multiple modalities.

• Having competency in at least one modality is advantageous (MRI, CT, PET/CT, Nuclear, X-ray, and Angiography).

• Proficient in English.

• Upholds high work standards and quality.

• Effectively plans and organizes work tasks.

• Willingness to travel within Saudi Arabia and abroad for training and business purposes.

🏝️ Benefits

• Relocation Assistance Provided: No