Field Service Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Accountable for addressing the daily service repair requirements of customer equipment while enhancing customer satisfaction through exceptional service.

• Oversees the maintenance of all models relevant to a specific modality within the designated area.

• Engages daily with doctors, radiographers, and biomedical engineers regarding the status of equipment to ensure customer satisfaction.

• Takes initiatives to ensure primary customers are satisfied.

• Supports Account Sales visits, assists in training others as needed, identifies sales opportunities, and communicates them to the account team.

• Manages cost control for Warranty, Installation, and Planned Maintenance Service (PMS) contracts.

• Ensures the timely completion of Field Modifications (FMIs) and Planned Maintenance Service (PMS) inspection documentation for assigned accounts.

• Plays a pivotal role in complex, multi-functional room setups.

⛳️ Requirements

• Bachelor’s Degree or Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering, or a related field.

• A minimum of 2-5 years of field service experience in the healthcare sector or an equivalent field.

• Proficiency in MR and/or other Diagnostic Imaging modalities.

• Strong problem-solving abilities, capable of innovative thinking.

• High sense of accountability and ownership regarding customer issues and responsibilities.

• Exceptional customer service skills; adept at handling customer interactions with tact and effectiveness.

• Excellent verbal and written communication skills in English.

• Willingness to be based in various locations across Indonesia (Jakarta or Kalimantan).

🏝️ Benefits

• Health insurance coverage.

• Flexible working hours.

• Opportunities for professional development.

• Retirement plan options.

• Paid time off.