
Field Service Engineer
Posted May 22

Posted May 22
This is a fully remote position, open to applicants in Switzerland.
• Examine faults and generate diagnoses to identify necessary corrective measures.
• Install, maintain, and service systems at client locations, primarily within the D-A-CH region (Germany, Austria, Switzerland).
• Evaluate the level of damage and required repairs, preparing quotations for clients.
• Educate users on the operation of analytical instruments.
• Participate in and conduct testing and repairs at the Karlsruhe workshop as needed.
• Vocational training in a technical or scientific field.
• Proficient knowledge in electronics and mechanics.
• Ideally, several years of experience with Bruker AXS X-ray equipment.
• Competent in using common PC operating systems and networks.
• Strong written and verbal communication skills in both English and German.
• A team player with resilience, reliability, and a systematic work approach; high commitment level, capable of working independently and flexibly.
• Customer-focused with a sense of responsibility, willingness to travel, and possession of a valid Class B driving license.
• Deliver technical support to customers both on-site and through remote tools.
• Assist with service training and help develop training materials, checklists, and work instructions.
• Provide assistance for the customer hotline (first-line support).
• Record service cases in the service CRM, create tickets, and update customer data.
Fortive
Matrix Fitness Benelux
Nova Biomedical
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