Field Service Engineer

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Examine faults and generate diagnoses to identify necessary corrective measures.

• Install, maintain, and service systems at client locations, primarily within the D-A-CH region (Germany, Austria, Switzerland).

• Evaluate the level of damage and required repairs, preparing quotations for clients.

• Educate users on the operation of analytical instruments.

• Participate in and conduct testing and repairs at the Karlsruhe workshop as needed.

⛳️ Requirements

• Vocational training in a technical or scientific field.

• Proficient knowledge in electronics and mechanics.

• Ideally, several years of experience with Bruker AXS X-ray equipment.

• Competent in using common PC operating systems and networks.

• Strong written and verbal communication skills in both English and German.

• A team player with resilience, reliability, and a systematic work approach; high commitment level, capable of working independently and flexibly.

• Customer-focused with a sense of responsibility, willingness to travel, and possession of a valid Class B driving license.

🏝️ Benefits

• Deliver technical support to customers both on-site and through remote tools.

• Assist with service training and help develop training materials, checklists, and work instructions.

• Provide assistance for the customer hotline (first-line support).

• Record service cases in the service CRM, create tickets, and update customer data.