Field Service Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Maintain safety quality standards in accordance with industry safety practices set by the customer.

• Contribute to the financial objectives of the business, focusing on revenue generation and profit from services and parts sales.

• Deliver quality service "on-time" (either on or before the due date) by managing all assigned service accounts, including installations, warranty, repairs, calibrations, and emergency calls.

• Drive continuous improvement related to customer satisfaction.

• Maintain a high level of technical knowledge and skills to foster new service accounts while sustaining existing ones.

• Assist the area service manager and the business by upholding professional business ethics, ensuring customers receive efficient, courteous, and respectful service.

• Ensure all documentation, such as itineraries, service call reports, switch and go reports, expense reports, and tracking reports, are completed in line with Alpha Technologies procedures.

• Keep accurate levels of "trunk" inventory.

• Adhere to all ISO procedures, including keeping ISO 9001 documentation up-to-date.

• Perform additional duties as necessary.

⛳️ Requirements

• A Bachelor’s degree in electronics, maintenance, or instrumentation is preferred.

• A minimum of 5 years of field service or equipment maintenance experience is required.

• Previous work experience in electronics, computer science, or a related field is necessary.

• Proficiency in English is required.

• Willingness and ability to travel up to 80% of the time.

• Experience with Microsoft Office applications – Excel, Word, and Outlook.

• Familiarity with software such as Windows, database management, networking, etc.

• Proven effective communication skills, both written and oral.

• Strong customer service and interpersonal abilities.

• Demonstrated traits of self-motivation and self-discipline.

🏝️ Benefits

• Comprehensive health insurance.

• Retirement plans.

• Paid time off.

• Professional development opportunities.