Field Service Engineer

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Deliver exceptional technical support to Alcon customers as well as the sales and marketing teams.

• Oversee a designated territory, focusing on technical aspects, customer satisfaction, and service for New Zealand's South Island.

• Execute new equipment installations in collaboration with customers and the sales team.

• Conduct repairs and planned maintenance while ensuring timely documentation submission, meticulous attention to detail, and thorough consultation with customers.

• Offer assistance to sales and marketing colleagues whenever necessary.

• Proactively promote and sell Alcon Service Agreements.

• Comprehend and comply with all quality standards and ISO regulations.

⛳️ Requirements

• Minimum of 3 years of field experience in a customer-facing service engineer position within a medical technology organization.

• At least a Certificate 3 in an electronics-related discipline.

• Preferably possess Biomedical Engineering qualifications.

• A current New Zealand Electrical Licence is mandatory for this position.

• Experience with ophthalmic equipment is highly preferred.

• Proficient PC literacy is required.

• A valid driver’s license is essential.

• Familiarity with electronic testing instruments (such as multimeters, oscilloscopes, laser/energy meters, and pressure/vacuum meters) is necessary.

🏝️ Benefits

• Become part of a global leader with a distinguished legacy of innovation and excellence in eye care.

• Join a collaborative and supportive team environment that prioritizes diversity and inclusion.

• Receive a competitive compensation package along with opportunities for career growth.

• Make a significant impact on the lives of patients worldwide by contributing to state-of-the-art advancements in eye health.