Field Service Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Conduct tests, troubleshoot, and repair instruments and equipment down to the Field Replaceable Unit (FRU) level.

• Assess intricate situations and utilize independent judgment for problem resolution.

• Analyze historical repairs on analytical laboratory instruments to diagnose and resolve new, highly complex issues.

• Assemble and disassemble instruments and equipment as needed.

• Assist in the pre-staging of instruments to guarantee full functionality prior to the transfer to Sales Inventory.

• Execute electronic, mechanical, pneumatic, programmable logic controller, liquid, gas, fluidics, and electrical repairs related to analytical laboratory instruments and equipment.

• Deliver on-the-job training in the field for Field Service Engineers regarding proper preventive maintenance, calibration, and service methods for analytical laboratory instruments.

• Oversee upgrade release activities, including calibration and configuration of analytical laboratory instruments.

• Track personal inventory levels to ensure sufficient parts and supplies are available; if necessary, place orders for supplies in accordance with company protocols.

⛳️ Requirements

• Bachelor’s degree in Biomedical Engineering/Technology (or equivalent qualification).

• Several years of experience in servicing and repairing analytical laboratory instruments.

• Proven capability to work independently and handle multiple priorities effectively.

• Comprehension of crucial customer experience factors and after-sales service.

• Exceptional communication and interpersonal skills in customer-facing situations.

• Attentive to detail and capable of working collaboratively within a cross-functional team.

• Strong time management abilities, emphasizing effective scheduling, prioritization, delegation, and skillfully managing competing demands.

• Proficient in both written and spoken Japanese and English.

• Willingness to travel as needed within the APAC region to excel in this field-based role, with travel expected to be at least 65% of the time.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.