
Field Service Engineer 2
Posted 6 days ago

Posted 6 days ago
This is a fully remote position, open to applicants in India.
• Field Service Engineer responsible for supporting all da Vinci® Surgical platforms.
• Evaluate customer requirements to guarantee effective system installation.
• Capable of independently managing and scheduling both planned and unplanned appointments.
• Analyze and determine follow-up visits to ensure optimal system reliability.
• Exercise discretion and independent judgment when evaluating the functionality of Intuitive Surgical products.
• Provide training for customer personnel on troubleshooting and best practices for system management.
• Build strong relationships with hospital staff, including surgeons, robotics coordinators, and MEs.
• Track metrics and customer feedback to ensure alignment with the client's needs.
• Bachelor's degree in Biomedical Engineering, Electronics Engineering preferred; or equivalent training/experience.
• 3-7 years of experience as a Field Service Engineer is mandatory.
• Excellent written and verbal communication skills.
• Strong interpersonal abilities.
• Effective administrative and record-keeping capabilities.
• Solid understanding of Operating Room protocols.
• Proven history of building strong customer relationships with surgeons and hospital personnel.
• Demonstrated ability to independently troubleshoot complex electro-mechanical systems.
• Willingness to travel up to 40%, depending on account distribution.
• Occasional international travel may be required.
• Equal Employment Opportunity Employer.
• Prohibits discrimination and harassment of any kind.
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