Field Service Engineer 2

This is a fully remote position, open to applicants in India.

📋 Description

• Field Service Engineer responsible for supporting all da Vinci® Surgical platforms.

• Evaluate customer requirements to guarantee effective system installation.

• Capable of independently managing and scheduling both planned and unplanned appointments.

• Analyze and determine follow-up visits to ensure optimal system reliability.

• Exercise discretion and independent judgment when evaluating the functionality of Intuitive Surgical products.

• Provide training for customer personnel on troubleshooting and best practices for system management.

• Build strong relationships with hospital staff, including surgeons, robotics coordinators, and MEs.

• Track metrics and customer feedback to ensure alignment with the client's needs.

⛳️ Requirements

• Bachelor's degree in Biomedical Engineering, Electronics Engineering preferred; or equivalent training/experience.

• 3-7 years of experience as a Field Service Engineer is mandatory.

• Excellent written and verbal communication skills.

• Strong interpersonal abilities.

• Effective administrative and record-keeping capabilities.

• Solid understanding of Operating Room protocols.

• Proven history of building strong customer relationships with surgeons and hospital personnel.

• Demonstrated ability to independently troubleshoot complex electro-mechanical systems.

• Willingness to travel up to 40%, depending on account distribution.

• Occasional international travel may be required.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Prohibits discrimination and harassment of any kind.