Field Application Scientist, LCMS, Small Molecule

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Assist the commercial field sales team with LC-MS instrumentation, emphasizing small molecule mass spectrometry for pharmaceutical or environmental purposes.

• Offer pre- and post-sales technical knowledge across various technology platforms.

• Perform product demonstrations and customer training either virtually, remotely, in customer laboratories, or at onsite training facilities.

• Tailor applications and methodologies in collaboration with customers and internal teams, including troubleshooting, method development, and data analysis.

• Gather and assess data from customer experiments or field trials utilizing statistical methods and provide actionable recommendations.

• Address or escalate customer inquiries and complaints as necessary.

• Present technical information that clarifies solution capabilities and advantages.

• Collaborate cross-functionally with sales, marketing, R&D, product management, service teams, and engineers.

• Remain updated on scientific literature, methodologies, and regulatory standards.

• Offer scientific support and guidance to internal teams and clients.

• Identify opportunities for improvement and foster customer relationships to enhance satisfaction, loyalty, and business growth.

⛳️ Requirements

• Bachelor’s degree or higher in chemistry, biochemistry, or a related scientific discipline, or equivalent professional experience.

• 2–3 years of practical technical experience with liquid chromatography and mass spectrometry instruments, software, data analysis, and techniques.

• Familiarity with quantitative LCMS workflows, including Pharma QA/QC labs or US EPA methods.

• Experience with related sample preparation methods.

• Capability to work independently, manage multiple projects at once, and adhere to deadlines.

• Exceptional teamwork and collaboration abilities.

• Strong problem-solving skills with a knack for troubleshooting technical challenges and providing product guidance.

• Excellent verbal and written communication skills suitable for both technical and non-technical audiences.

• Demonstrated ability to work autonomously and a solid work ethic.

• Willingness to travel up to 75% of the time.

• Extensive customer interaction required.

• Must be capable of handling hazardous/toxic materials.

• This position does not qualify for relocation assistance.

🏝️ Benefits

• A selection of national medical and dental insurance plans.

• National vision plan, which includes health incentive programs.

• Employee assistance and family support services.

• Commuter benefits.

• Tuition reimbursement options.

• Minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance coverage.

• Short- and long-term disability benefits according to company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP), allowing qualified colleagues to buy company stock at a discounted rate.

• Variable annual bonus eligibility based on company, team, and/or individual performance outcomes.

• No relocation assistance provided.