Field and Internal Service Supervisor

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Oversee daily internal and field service operations for relevant products.

• Provide technical support during staffing shortages when necessary.

• Establish daily and short-term priorities for technicians, balancing customer obligations, capacity, and operational objectives.

• Ensure consistent implementation of installation, calibration, testing, repair, and packaging procedures.

• Lead, mentor, and develop both internal and field service teams.

• Manage career development, onboarding, and skills enhancement planning.

• Address performance issues through constructive feedback, coaching, and necessary corrective measures.

• Promote collaboration among internal services, field services, and cross-functional teams.

• Assist in customer and channel partner escalations and provide technical training.

• Prepare, implement, and follow up on internal service audits and corrective actions.

• Ensure service documentation, reporting, and records comply with regulatory, safety, and quality standards.

• Analyze service performance data and initiate corrective actions, retraining, or process enhancements.

• Own key performance indicators (KPIs) for internal and field service teams.

• Allocate resources and modify staffing levels in collaboration with peer supervisors and functional leaders.

• Collaborate with Engineering, Quality, and Maintenance to resolve technical challenges.

• Address operational and personnel issues, identify root causes, and lead effective corrective actions.

• Willingness to travel 20%-30% of the time.

⛳️ Requirements

• A minimum of 8 years of experience in service, manufacturing, or related technical fields involving electro-mechanical systems.

• Proven leadership or supervisory experience in service or operational settings.

• Strong advanced troubleshooting, problem-solving, and decision-making abilities in both internal and field environments.

• Comprehensive knowledge of service workflows, quality systems, safety protocols, and continuous improvement methodologies.

• Proven track record of accurately documenting service activities, audits, and corrective actions consistently.

• Excellent communication and collaboration skills.

• Physical capability to support service tasks as required.

• Willingness to travel 20%-30% of the time.

🏝️ Benefits

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan for eligible employees.