Farsi Interpreter

This is a fully remote position, open to applicants in United States.

📋 Description

• The Farsi Video-Telephone Interpreter is tasked with managing on-demand calls and conveying the essence of discussions between Farsi and English speakers.

• This role bridges communication gaps across various sectors that LanguageLine Solutions serves, including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

• The interpreter processes information swiftly and accurately while being aware of significant cultural nuances.

• Maintaining professionalism and courtesy at all times, the interpreter employs appropriate terminology and is knowledgeable about common industry practices and procedures.

• Respond promptly to video and audio interpreting sessions, ensuring that interpretations are conducted in a friendly and professional manner.

• Engage in online, video, and audio training sessions.

• Provide interpretation services via video while efficiently typing information on a designated device like a laptop, desktop computer, mobile phone, or tablet to fulfill job requirements.

• Accurately convey concepts and meanings in alignment with established interpretation protocols, ensuring no omissions or additions occur.

• Articulate clearly in both languages, utilizing correct pronunciation, enunciation, and courteous expressions.

• Uphold a professional demeanor throughout all video and audio interpreting sessions.

• Maintain composure during interpreting sessions, especially if one of the primary speakers becomes incoherent or distressed, particularly in emergency scenarios such as 911 calls.

• Exhibit punctuality and availability during designated working hours.

• Adhere to client instructions, following protocol to meet client expectations with the Limited English-speaking Person (LEP), refraining from interacting with the LEP without the client’s consent.

• Recognize the protocols and terminology pertinent to various industries, including but not limited to Medical, Insurance, Finance, and Law.

⛳️ Requirements

• Proficiency in both Farsi and English, along with an understanding of the related cultural dynamics.

• Capability to provide cultural competence and evaluate regional and accent differences to facilitate communication with the LEP.

• Strong listening, retention, and note-taking abilities to ensure a high degree of accuracy during interpretation.

• Capacity to focus, remain neutral and objective throughout conversations, and stay composed during discussions involving sensitive topics like end-of-life conversations, pregnancy termination, vaccinations, and issues surrounding sexual orientation and/or gender expression.

• Preferred educational background or professional experience in language-related fields such as teaching, language assessment, translation, or interpretation.

• Ability to adapt to any LLS technological advancements aimed at enhancing service delivery and meeting client expectations.

• Must be at least 18 years old.

• Legally authorized to work in the United States.

• High school diploma or equivalent is required.

🏝️ Benefits

• Paid professional interpreter training and ongoing development opportunities.

• Incentives for achieving attendance goals.

• Paid Sick Leave in accordance with applicable laws.

• Medical, Dental, Vision, and Employee Assistance Program (EAP).

• Comprehensive Insurance Package including Accident, Critical Illness & Life, AD&D, Inpatient Hospital, Short Term Disability, and 401K Retirement plans.

• Employee Referral Program.

• Opportunities for advancement within the organization.

• Support for interpreters.

• A diverse and inclusive work environment.