Expert Services Engineer – Offensive/Application Security

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as the technical point of contact for customers following sales.

• Collaborate on the integration of the XBOW product within customer environments.

• Oversee deployments, support, and upgrades of self-hosted products.

• Assist in prototyping new features.

• Provide Tier 2 support for technical issues faced by customers.

• Be willing to assist in pre-sales support roles as necessary.

• Offer insights to product teams based on field experiences.

• Aid in conveying the technical and business value of the product to users and stakeholders.

• Facilitate the transition between pre-sales and post-sales teams.

• Manage Expert Services engagements.

⛳️ Requirements

• Proven experience as an Expert Services/Field Engineer in the security domain, ideally with a SaaS offering.

• Familiarity with SAST, SCA, CWP, and DAST products available in the market.

• Practical experience in building cloud infrastructure, deploying products in cloud settings, and integrating with VPN and SSO technologies.

• Over 10 years of experience in Security Engineering, DevSecOps, Infrastructure Engineering, or related fields.

• Strong understanding of security principles, including the OWASP Top 10.

• Knowledge of security frameworks and compliance standards such as ISO-27001, FedRAMP, SOC2, PCI, or HIPAA.

• Ability to assist Customer Success Management (CSM) teams by resolving technical issues and providing Tier 2 support.

• Comfortable in prototyping features for clients.

• Experience collaborating with cloud service providers like AWS, Azure, GCP, and OCI.

• Skilled in articulating complex security concepts to diverse audiences.

• Experienced in customizing communications for CISOs, security engineers, and executives.

• Background in working with Product Engineering teams to relay customer insights.

• Basic understanding of customer motivations and objections in the post-sales process.

• Willingness to learn new programming languages such as Go and TypeScript.

• Proficient in English, both written and verbal.

🏝️ Benefits

• Competitive salary, transparent performance-based incentives, and an equity package, making you a vital part of XBOW’s growth journey.

• Ample opportunities for advancement within the sales organization, allowing you to shape your career path as we expand.

• You will have a direct impact on XBOW’s mission to transform cybersecurity and safeguard organizations globally.