Expert Services Engineer – Cybersecurity

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Serve as the technical point of contact for customers after sales.

• Collaborate on the integration of the XBOW product within customer environments.

• Lead deployments, support, and upgrades for self-hosted products.

• Assist in feature prototyping.

• Provide Tier 2 support for customer technical challenges.

• Be willing to assist in pre-sales support roles when necessary.

• Offer insights to product teams based on field observations.

• Help articulate the technical and business advantages of the product to users and stakeholders.

• Facilitate the transition between pre-sales and post-sales teams.

• Conduct Expert Services engagements.

⛳️ Requirements

• Over 10 years of experience in Security Engineering, DevSecOps, Infrastructure Engineering, or related fields.

• Background as an Expert Services or Field Engineer in the security domain, ideally with a SaaS product.

• Familiarity with SAST, SCA, CWP, and DAST products available in the market.

• Practical experience in building cloud infrastructure, deploying products in cloud environments, and integrating with VPN and SSO technologies.

• Strong understanding of security principles, including the OWASP Top 10.

• Knowledge of security frameworks and compliance standards such as ISO-27001, FedRAMP, SOC2, PCI, or HIPAA.

• Ability to support Customer Success Management teams by addressing technical issues and providing Tier 2 support.

• Comfortable with prototyping features for clients.

• Experience collaborating with cloud providers like AWS, Azure, GCP, and OCI.

• Proficient in conveying complex security concepts to diverse audiences.

• Skilled in customizing communication for CISOs, security engineers, and executives.

• Experience working alongside Product Engineering teams to relay customer insights.

• Basic understanding of customer post-sales purchasing motivations and objections.

• Willingness to learn new programming languages such as Go and TypeScript.

• Proficient in both written and spoken English and Korean.

🏝️ Benefits

• Competitive salary, transparent performance-based incentives, and an equity package, making you a vital part of XBOW’s growth journey.

• Ample opportunities for advancement within the sales organization, allowing you to shape your career as we expand.

• You will have a direct influence on XBOW’s mission to transform cybersecurity and safeguard organizations globally.