Expert Coach II – CDCES

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive one-on-one coaching to members.

• Promote behavior modifications that enhance clinical outcomes and overall health.

• Cultivate positive relationships with members and ensure an exceptional member experience.

• Empower members to manage chronic conditions independently.

• Evaluate members’ skills, knowledge, barriers, and motivation to customize education and coaching.

• Employ a Motivational Interviewing, member-centered methodology.

• Attend mandatory meetings and complete necessary online or in-person training sessions.

• Adhere to scheduling best practices to optimize coaching utilization and fulfill member needs.

• Engage in process enhancement initiatives.

• Guide less-experienced coaches by providing feedback and addressing inquiries.

• Assist in the creation of educational materials including handouts, videos, podcasts, and client-facing presentations.

• Stay updated on clinical best practices and disseminate clinical knowledge across the team and organization.

• Offer independent one-on-one diabetes education and coaching using CDCES expertise and ADCES 7 Self-Care Behaviors when working within the Diabetes Management product.

• Facilitate live group coaching Learning Events focused on diabetes when required.

⛳️ Requirements

• A minimum of a bachelor’s degree is required.

• Certification as a Certified Diabetes Care and Education Specialist (CDCES) must be obtained and maintained.

• Maintain 75 CEUs over a 5-year period for CDCES certification.

• Engage in ongoing professional development and continuing education.

• Implement evidence-based principles within coaching practices.

• Analyze and apply research findings effectively.

• Understand and utilize the ADCES 7 DSME/T education framework.

• Demonstrated strong knowledge of diabetes science and the latest treatment alternatives.

• At least 3 years of experience in the healthcare industry is essential.

• Deliver high-quality member education and coaching.

• Evaluate member needs, barriers, skills, knowledge, and motivation.

• Utilize a Motivational Interviewing, member-centered coaching approach.

• An advanced degree in a health-related field is preferred.

• Bilingual proficiency in Spanish and English is advantageous.

• NBC-HWC certification is a plus.

• Must be legally authorized to work in the United States without future visa sponsorship.

• Teladoc Health will not sponsor or transfer work visas for employment.

🏝️ Benefits

• Eligible for performance bonuses.

• Benefits are subject to eligibility criteria.

• Accrue 5.84 hours of PTO for each bi-weekly pay period during the initial year.

• Receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

• Support for professional development and continuing education to maintain expertise, skills, and certification.

• An inclusive benefits program focused on employees and their families.

• Opportunities for career advancement.

• Work in an innovative and inclusive environment.