Experienced Siebel Support Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide Level 2/Level 3 production support for Oracle Siebel CRM applications.

• Monitor system performance, resolve issues, and maintain system availability.

• Conduct root cause analysis and implement enduring solutions.

• Manage incidents, service requests, and changes in accordance with SLAs.

• Support batch jobs, workflows, and integration processes.

• Offer periodic 24x7 OnCall support.

• Responsible for documenting processes and procedures related to deployments, troubleshooting, and environmental maintenance for applications.

• Assist in Siebel upgrade activities.

• Contribute to repository merge, IRM, and upgrade validation tasks.

• Engage in upgrade planning, testing, and deployment.

• Identify and address upgrade-related issues and defects.

• Contribute to the documentation and implementation procedures for upgrades.

• Assist with Siebel configurations, including Business Components, Applets, and Workflows.

• Troubleshoot issues across critical areas.

• Support deployments across Development, Test, UAT, and Production environments.

• Assist in code migrations using ADM/IRM processes.

• Collaborate with release teams to ensure seamless deployments.

• Analyze logs and identify application-related issues.

• Support performance tuning initiatives in conjunction with DBAs and infrastructure teams.

• Monitor system health and recommend enhancements.

⛳️ Requirements

• 4–8 years of experience with Oracle Siebel CRM.

• Hands-on experience with Siebel upgrades and patching activities.

• Strong understanding of Siebel architecture.

• Exposure to Siebel integrations such as EAI, Web Services, and REST.

• Excellent working knowledge of MS Windows and Linux servers as well as network technologies.

• Moderate understanding of TCP/IP, FTP/SFTP, networking concepts, and familiarity with firewalls and proxies.

• Knowledge of Tomcat and Apache is preferred.

• Experience in SQL for relational databases, particularly Oracle.

• Prior experience in a Level 2 or Technical Helpdesk role is preferred.

• Previous work experience in a PCI environment or the Payment Industry is preferred.

• Strong communication, customer service, organizational, and troubleshooting skills.

🏝️ Benefits

• Health insurance coverage.

• Voluntary dental and vision programs.

• Life and disability insurance.

• A retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick time.