Entry-Level Bilingual Customer Service and Claims Positions, Spanish, Brazilian Portuguese

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Accelerate the claims application process for Customer Service.

• Ensure proper assignment of cases.

• Act as a liaison for customers, guiding them to the appropriate contact person.

• Manage interactions with customers from the USA and Latin America.

• Allocate new claims to the suitable claims handler.

• Accurately input verbal and written application data into the claims management system.

• Reach out to customers via phone, written communication, or the claims system to discuss necessary documentation, timelines, and claim statuses.

• Clearly and professionally communicate all aspects of the claims process.

• Contribute to and foster a quality service culture within the Customer Service Team.

• Function as a cross-trained resource, supporting various functions or departments as operational needs arise.

• Undertake additional duties as assigned.

⛳️ Requirements

• 1–2 years of experience in an office setting.

• High school diploma or GED is mandatory.

• One (1) year of clerical or customer service experience, or a combination of education and experience, is preferred.

• Proficient in English, with the ability to read and communicate effectively in a professional environment.

• Bilingual capability in Spanish and Brazilian Portuguese for customer service.

• Exceptional oral and written communication skills.

• Proficient in PC use, including Microsoft Office applications.

• Strong customer service skills.

• Excellent organizational abilities.

• Good interpersonal relations.

• Capability to work collaboratively in a team setting.

• Ability to meet or surpass Performance Competencies.

• Regular attendance during scheduled work hours is essential.

• Proficient in managing multiple priorities and meeting tight deadlines.

🏝️ Benefits

• A stable and consistent work environment, whether in the office or remotely.

• Comprehensive training programs.

• Dedicated mentorship opportunities.

• Opportunities for career advancement.

• A diverse benefits package that supports mental, physical, financial, and professional well-being.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Disability insurance options.

• Life insurance coverage.

• Employee assistance programs.

• Flexible spending accounts or health savings accounts.

• Additional voluntary benefits available.