This is a fully remote position, open to applicants in North America.

📋 Description

• You will provide guidance and manage support inquiries from enterprise clients utilizing the PlanetScale platform.

• You will establish yourself as a subject-matter expert for enterprise clients on the PlanetScale platform.

• You will pinpoint product deficiencies in a customer-specific context and collaborate with the Technical Account Management, Engineering, and Sales Engineering teams to prioritize and escalate these issues.

• You will participate in an on-call rotation to address high-priority concerns.

⛳️ Requirements

• Proven experience in supporting production databases and applications, ideally at scale.

• Familiarity with database internals and performance optimization, particularly for PostgreSQL and MySQL databases.

• Working knowledge of Kubernetes.

• Exceptional ability to communicate and interact directly with clients, whether through email, Slack, video conferencing, or face-to-face.

🏝️ Benefits

• An employee's total compensation comprises base salary + variable compensation where applicable + benefits + equity. A member of our Talent Acquisition team will be available to address any additional questions when we connect with you to initiate the interview process.