Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Arizona, +14 more states.

📋 Description

• Serve as the main liaison for a portfolio of 10-20 enterprise-level clients, assisting them in maximizing the effectiveness of our innovative generative AI search optimization software solution.

• Convert platform data into strategic insights customized to align with each client’s business objectives and industry trends, facilitating measurable enhancements in visibility and optimization.

• Support clients throughout the onboarding, educational, and adoption processes—ensuring high levels of engagement, retention, and satisfaction.

• Organize quarterly business reviews and content strategy sessions aimed at enhancing content visibility, promoting organic growth, and improving AI-discovery performance (ChatGPT, Perplexity, etc.).

⛳️ Requirements

• Over 5 years of experience in customer success or account management, preferably within a marketing-oriented SaaS organization.

• A true builder mindset—you’ve joined teams in their early stages, developed processes from the ground up, and take pride in the systems you've established.

• Proven proficiency with AI tools integrated into your daily tasks—utilizing them for research, drafting, analysis, synthesis, and enhanced problem-solving.

• Excellent communication skills—you are adept at translating complex technical insights into clear and compelling strategic action plans that motivate clients to take action.

• Documented experience managing a strategic enterprise client portfolio, complete with playbooks to demonstrate your effectiveness.

• Ability to thrive in uncertain situations—you don’t wait for perfect information; you take initiative and adapt as needed.

• A collaborative mindset—you work seamlessly with product, sales, and marketing teams to drive successful outcomes.

🏝️ Benefits

• Equity in a rapidly growing, industry-leading company

• Comprehensive medical, dental, vision, and life & disability insurance

• Paid parental leave for those significant life events

• Home office stipend to ensure your workspace is comfortable

• Reimbursement for phone and internet expenses

• Learning and development budget for courses, conferences, and resources to enhance your skills

• Flexible PTO — take what you need, we trust you

• 401(k) plan

• Team offsite events and a friendly, supportive team environment